We’re deeply committed to handling your personal information with care. This is a presentation of our privacy policy and the steps we’re taking to ensure that your personal information is handled with appropriate care.

Why do we need personal data?

We collecting data about our customers in order to be able to deliver a smooth service and experience ranging from your visit on the site to newsletter and order deliveries. We collect data for the following reasons:

• To be able to fulfill your orders
• To keep you informed if you have requested to receive newsletters or updates
• To be able to help you when you contact our customer service
• To deliver a smooth site experience through web analytics and personalization software

The data we collect may include name, addresses, email, phone numbers, purchase details as well as technical information like IP-addresses and information about your web browser.

Who can read your personal data?

We only use the data collected to be able to deliver the requested service to you, we never sell or share your information outside the company. In certain cases when we use partners (for instance shipping providers, web analytics software) which require your personal information we have agreements in place making sure that they also adhere to the GDPR regulations about safeguarding and protecting your data. Such sharing of personal data is only done in the purpose of completing a specific service for you, not in any other purpose.

Do we have the right to store this information?

The GDPR includes a number of rules for when you are allowed to store personal data. The basic reasons are when the data is required to complete a service you have requested of us, when law requires us to collect and keep data and when you have actively consented (for instance subscribed to our newsletter). These are the only cases when we store and keep personal data about you.

Store and safeguard of personal data

We are using systems and processes that have all appropriate safeguards and security measures in place to make sure that your data doesn’t fall into the wrong hands. From technical aspects in our internal and partner systems to internal processes that ensure data is only used for its intended purposes.

Your rights under the GDPR

You as our customer or visitor have the right to at any time request to be forgotten. This means that any personal data we have stored about you is anonymized or deleted. The exception to this is when we have an ongoing issue, such as an open order or an ongoing dialog with customer support, in which case this must be completed first. Also, when other laws such as tax or bookkeeping laws require us to save personal information, this takes precedence.

You also have the right to request an export of all personal information we have stored about you. In both of these cases, feel free to contact our customer support at booking@khaosok-smiley.com and state this as the reason for your contact and we will of course comply with your request.

Security

In order to protect your personal information we follow all applicable industry standards and practices to make sure your information is kept safe and in the right hands for the right purposes. We only utilize internal systems and work with partners that live up to a high degree of safety and security when it comes to data storage and access.

Cookies

In order for our website to function properly, we store information in cookies. These are used for various purposes such as web analytics, keeping track of your shopping basket and site settings and the products you are browsing in order to provide you with the most relevant and inspiring experience.

By using our site you are consent to us storing and reading data in these cookies for the current and future sessions on our website. You can choose to opt out of this by turning off or clearing cookies in your web browser but be aware that certain aspects of the website will be degraded or non-functional. We cannot guarantee the smooth operation of the site without cookies enabled.